Shipping policy
Shipping Policy
All orders are processed within 1 to 2 working days (excluding weekends, public holidays and unless otherwise stated on the product page) after receipt of your email. order confirmation email. You will receive a new notification when your order has been shipped.
Shipping Rates and Estimates
We offer international shipping services to all countries in the world.
The shipping costs for your order will be calculated automatically based on your delivery address and displayed at checkout. For your information, here is an estimate of delivery costs based on our most popular products. These rates may vary slightly depending on your exact delivery address.
| France | Europe | United Kingdom | Switzerland | USA | World | |
| Tendipots™ | €30 | €60 | €60 | €90 | €140 | €160 |
| FloorCam Pro Kit | €15 | €25 | €30 | €40 | €80 | €90 |
| Bipodal pro kit | €30 | €45 | €45 | €70 | €160 | €190 |
| KrosschecK™ | €20 | €45 | €45 | €70 | €160 | €190 |
How can I check the status of my order?
When your order ships, you will receive an email notification from us which will include a tracking number which you can use to check its status. Please allow 48 hours for tracking information to become available.
If you have not received your order within 5 days of receiving your shipping confirmation email, please contact us at contact@ekico.fr stating your name and order number, and we will review it for you.
Refunds, Returns and Exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount less return shipping charges.
In the event that your order arrives damaged, please email us as soon as possible at contact@ekico.fr with your order number and a photo of the item . We will deal with these issues on a case-by-case basis, but we will do our best to find a satisfactory solution.
If you have any further questions, please contact us at contact@ekico.fr